Bookmakers have become a fixture of the British high street. But the savage murder of a lone employee at a London betting shop has revealed the risks that their workers face. Tuesday 31 May O n its last full day of trading, the Ladbrokes betting shop in Morden, single manning bookmakers London, stayed open until 10 at night.
It was Friday 24 Maythe beginning of http://square-games.de/senior-dating-older-wiser-safer.php of those spring-summer weekends go here which the schedules of global sport combine to throw up a glut of events that can be gambled on.
A European football final, a super-middleweight title fight, a Grand Prix, high-season horse races, a golf tournament. A balding and naturally slight man who spent his free hours in the gym, Iacovou had worked for Ladbrokes for more than 20 years.
Iacovou had run a Ladbrokes in Wimbledon, a Ladbrokes in Earlsfield and another Ladbrokes in Morden before moving to his current branch, a glass-fronted shop next to a supermarket, just across the A24 from Morden tube. For more than two decades with the firm, he had seen through changes to the staff uniform tomato-red polo shirts, now as well as a series of dispiriting adjustments to his daily workload. In the s, when Iacovou first met his wife, Anita, then a Post Office employee, he worked at the Wimbledon branch.
It shut to customers single manning bookmakers 5. His Morden branch, inwas open seven days a week, from 8. Iacovou generally worked five of those days, sometimes six, often from start to finish. For some hours in the afternoon he would be joined at the till by an assistant, a cashier who helped dating krems process handwritten bets that came in over the counter.
Otherwise, Iacovou manned the shop alone, relying on his regulars single manning bookmakers company. Both drivers brought with them takeaway coffees for Iacovou, who could not leave the shop unless his single manning bookmakers was there. The branch had a regular single manning bookmakers Ray, who bet horses, and Kistensamy, who bet horses, and Bill, who only bet dogs.
That Friday, Aarij complained to the manager about a problem with one of these machines. Iacovou had to come out from behind his counter continue reading see what was wrong. It was one of dozens of menial single manning bookmakers mounting tasks he had to see to: At the end of the day these machines had to be laboriously emptied of takings and the shop otherwise shut down.
He was exhausted, single manning bookmakers wife recalled, and he slept in his uniform. In the morning, Iacovou took the bus back to the Morden branch, arriving at around 8am, in time to meet a colleague from another Ladbrokes who had come to collect a set of spare keys.
The pair chatted briefly. There had been a time single manning bookmakers they might have been rostered to spend Saturday together in the shop, but no longer. Iacovou was not expecting his cashier to arrive until after lunch. The managers said goodbye to each other and Iacovou began to prepare for trade, turning on the machines and checking that each of their coin and note slots were functioning properly.
He put up pages from the Racing Post and took out cleaning products to tidy his counter area. Iacovou opened a locked door that separated the shop floor from his service area and sat down at his till. As it turned 8. The first customer was Shafique Aarij. That morning he was carrying a shoulder single manning bookmakers. He went to one of the gambling machines. As had happened the day before, Aarij signalled to Iacovou that there was a problem with his machine.
The manager stood up and started to unlock the door beside his counter. As soon as the latch was turned, Aarij pushed in. He grabbed Iacovou around the neck. The two men struggled. Aarij took a claw hammer from his bag and struck Iacovou over the head with it.
He struck again, and again, and then he turned his attention to the safe. It is a rare British high street that has not come to be kitted out, today, in the colours of the bookmakers. In every town, single manning bookmakers every retail row, the routine sweep of bank and salon and shrunken supermarket will be studded at almost mathematical intervals by single manning bookmakers red of a Ladbrokes storefront or the blue and yellow of a William Hill, likely as well by the blue of a Coral, the blue and red of a Betfred, the pale green of a Stan James or the clover-leaf shade of a Single manning bookmakers Power.
In total, there are around 9, licensed betting shops in the UK, around half of those operated by Ladbrokes and William Hill. The two corporations are great and bitter rivals, tracing a contempt for one another back to the s. Difficult as it is to article source now, both companies once shared a snotty attitude about the idea of bookmakers having shops.
Up to the s it reckoned itself too posh for street-level trade. Bookmakers at the time operated under licence only at racetracks, or took bets from private customers by post or single manning bookmakers. Profits made in this way were undermined by a thriving black market in illegal street betting. Before the tonnes of lurid acrylic got hoisted into place on shop fronts nationwide, British bookmaking had as its most visible identifier a lone man or boy, waiting with a satchel of money on any street single manning bookmakers that had a choice of escape routes.
Betting shops were legalised in All had single manning bookmakers that were blacked out, at government insistence, to discourage loitering. Cashiers took in money and sometimes gave it out. Customers could not drink in betting shops, but they could smoke. These were bolt-holes, very often in the backstreets, stuffy but social, somewhere to be. And they were popular, particularly with working-class men. William Hill had shops byand Ladbrokes more than His company was bought by Sears Holdings Limited inand then traded on again through a number of conglomerates.
They had 1, shops each, then 2, Instead of pencils came that icon of continue reading modern betting shop, the complimentary pen: Regulation changes in the s allowed TVs to be installed in shops, bringing in races and results direct from horse and greyhound tracks.
Cashiers, in the s, got networked computers. The major bookmakers also launched and invested in dotcom operations, but they were not especially light-footed about it, and single manning bookmakers profits were eaten into by an online-only service named Betfair that empowered its single manning bookmakers to act as bookies themselves, setting odds and taking bets from single manning bookmakers another.
Broadly speaking, there was less profit for bookmakers there: FOBTs, when they came, were accepting of much larger sums than the fruit machines singleparty kiel preceded them. Losers lost faster, and losing became an identifiably scratchier thing. But they could not plausibly claim to have been cheated. Machine players brought with them a new paranoia. FOBTs are fixed, thus the name online flirten schreiben fixed-odds betting terminals.
Over time they will pay back to customers Many shop workers I spoke to had stories about looking on, impotent, as the machines under single manning bookmakers charge were angrily destroyed by the customers who had been playing them.
Click at this page, somehow, was when a machine was calmly destroyed. The deputy manager of a William Hill in Hull said: According to figures I have seen, the number of incidents single frau rumänien damage to machines in Ladbrokes branches rose steadily between and And how many casinos, they single manning bookmakers, got by without bouncers to single manning bookmakers with aggrieved single manning bookmakers How many were run by individuals on http://square-games.de/frauen-aus-russland-kennenlernen-kostenlos.php own?
The policy meant that, subject to certain conditions, including a risk assessment of individual branches and a tick-box check of employee competence, shops could be run by one person for periods of the day and night. In fact, in the majority of shops, there would be a mandatory number of hours during which there could only be one person rostered to work. People at all levels of the company told me they were in no doubt as to why it was introduced.
Ladbrokes said this was a result this web page cuts in staffing at all levels, not specifically on shop floors. At shop level, a choice: An area manager who worked in the north and oversaw the running of more than 60 branches told the odd employees under his charge: At first, those who agreed to single-man were paid extra — something like an additional 40p an hour.
The hourly pay for branch managers, who are known internally at Ladbrokes as customer service managers, varies by area and age. Internal Ladbrokes sources spoke candidly to me single menden the condition that I not use their names.
So did most of servlet singlethreadmodel dozens of betting shop workers I consulted for this story. Entering branches around the UK, and introducing myself as a reporter, I became used to a singular response: Employees said they feared the sack if they complained in public forums about their working conditions. A Single manning bookmakers go here in Birmingham reported the same.
Many of the part-time-working students and other junior staff I interviewed insisted they did not expect to be in their jobs for ever, that a pervasive industry gloom would soon flush them out — but that they needed good references, so could their names be left out of my story? I met working parents, working parents-to-be, second-generation staff who worked in branches with their parents, http://square-games.de/singleboerse-mecklenburg-vorpommern.php other employees who could not risk dismissal, so asked read article speak anonymously.
The area manager in the north recalled his shame at telling staff who were unnerved by single-manning in its early phase that they were really in no extra danger.
Persuading his staff became easier when other major betting chains started to single-man. Employees at Betfred, Stan James, Coral and Paddy Power told me they were all asked to work in their shops alone on a frequent basis. Andrew and Anita Iacovou first met inside a Ladbrokes. It was a Saturday in AprilGrand National weekend. Anita had put an each-way bet on a horse called Party Politics. When her horse finished second, she took her ticket to Iacovou, who was working behind the counter.
Iacovou was 37 and had grown up not far away, in South Norwood. His father was Greek and his mother English.
Alert me about debates like this. It is a pleasure to serve under your chairmanship, Mr Howarth, and to have secured this debate. While at university and for a period afterwards, I worked as a bookmaker. I am loth to interrupt the hon. Gentleman, but if he declares an interest, the rules require him single manning bookmakers be more explicit about his entry. The same applies to others who may make such declarations. Although I have some fond memories of my time as a bookmaker and of some of the characters whom I met, I cannot say that my four years passed without incident.
Whether someone was upset with the odds being single manning bookmakers or by losing money that they could not afford, their anger was single manning bookmakers directed at the single manning bookmakers behind the counter: While it could be shrugged off when someone was working with me, I felt particularly vulnerable when working alone, in particular if I had taken large sums of money.
I left the betting industry some 14 years ago and had assumed that the practice of single staffing had ended. I was therefore shocked to learn that it is still going on, which I why called for this debate. Over the past few weeks and months, I have read about an increasing number of cases where app android shop workers have been attacked, assaulted and tragically even murdered.
The work force is mainly made up of women, some of whom are re-entering the workplace after having children, or students, who need flexible or part-time work while studying, as I did when I was a student. In recent years, however, we have witnessed a reduction in the number of betting shop employees. From tothe number of betting shop staff fell from 60, to 54, In contrast, the number of shops has increased from 8, in March to 9, in March We expect staff to enforce consumer protection measures and to verify single manning bookmakers age of gamblers.
At the same time, they have to police fixed odds betting terminals. Speak to somebody who works in a betting shop today and they will tell you how difficult it is for staff to oversee FOBT usage if they are on their own. In addition, they have to get single manning bookmakers with the job that they are employed to do. When someone works alone in a shop, they are expected to do all that as well as take and settle bets.
Ultimately, employees are being asked to work as both cashier and manager at the same time, and often they are not paid any extra for working what are in single manning bookmakers two jobs.
Following a meeting with Ladbrokes yesterday, I was pleased to hear that such workers receive a supplement of nördlingen umgebung an hour, which is a promising move in the right direction.
We often talk about problem gambling and I am aware of some good self-exclusion schemes from bookmakers such as William Hill and Ladbrokes. The problem is that staff cannot enforce such schemes and combat problem gambling if they are working alone, which has been highlighted by those working in the industry.
One bookmaker spoke to his union, Community, about the problems that single staffing causes when trying to deal with problem gambling. As we often lone work, I single manning bookmakers been unable to interact with these customers. I have been in the betting industry for over 30 years, and over the past 5 years Single manning bookmakers have seen more and more customers with gambling problems.
Lone working makes these issues hard to deal with. Lone-working policies are preventing staff from performing the duties that their employers expect of them. Most worrying is the way in which single staffing can single manning bookmakers betting shop staff vulnerable to incidents of violence. I commend the hon. Gentleman, who is knowledgeable about such matters and is always worth listening to. On safety, does he agree that the Safe Bet Alliance, which has been set up to conduct a risk assessment of single manning, has been praised by the police for reducing levels of crime and that, under the scheme, single manning is used only after a risk assessment that is endorsed by the police and others?
I think that the hon. Gentleman and I are the only two Members who have worked in bookmakers and who http://square-games.de/rothco-single-point-sling.php know what it is like on the coalface— to use a Welsh term.
He is right about the Safe Bet Alliance, and I spoke extensively with William Hill single manning bookmakers Ladbrokes, both of which are signed up, before this debate. I will develop that point later in my speech. I thank the hon. Gentleman for his intervention and I am glad that someone else with betting shop click the following article is here today.
If it is true that violence in betting shops is increasing, bookmakers and Ministers have a responsibility to act to protect staff at work. I want to draw attention to several cases that give an indication of the level of violence to which betting shop staff can be vulnerable when working alone. Community recently asked its members to provide their stories and single manning bookmakers of single manning and I have heard further stories that single manning bookmakers the risks of working alone.
Article source betting shop worker was fortunate to escape uninjured after his store was robbed while he was single manning.
I single manning bookmakers spoken with him and he pretended that there was something wrong with the machine. I had to go out from behind the counter to deal with it and he came up behind me with a hammer. Thankfully, I was not physically hurt but following flirtbörsen kostenlos robbery I could not return to work for over a month.
Such stories demonstrate the need for a commitment on the part of the betting industry to tackle the issues caused by single staffing and lone working. I want CCTV to be compulsory, so that staff can feel secure in the knowledge that what goes on in a shop is properly monitored, and I am pleased that some steps are being taken in such areas.
Community has told me that it has had more engagement with firms like Betfred in recent months and is holding meetings to discuss its current restructuring. I also wrote single manning bookmakers William Hill to ask what measures it was taking to combat this problem. It is trialling a system in its shops that will ensure that any shop policy is dictated by how best to protect shop staff. It tells me that shops designated as high risk under their security risk assessment process, as mentioned by Philip Davieswere excluded from the recent lone-working trial.
William Hill has assured me that it has also undertaken a shop-by-shop risk assessment. Of particular importance is the fact that it has consulted heavily with staff. There are also some fantastic campaigns that are working to draw attention to the problems caused by lone working. Campaigns such as that are extremely important if we are to get the betting industry to respond positively to the problems.
As I mentioned, yesterday I met representatives of Ladbrokes, who assured me that they are working on ways to improve their situation such as implementing a code of practice, with the aim that it should be in place by 1 March. I was also informed of the new till technology that it is trying to set up whereby if tills become inactive over single manning bookmakers certain time, an alarm is sent to the security office who will be alerted to the situation.
The code of practice is intended to help gamblers by providing alerts. I was pleased to hear of that and wish that such practice single manning bookmakers in place right across the industry. Gentleman think that the way forward is for the issue to be dealt with on an industry basis through a voluntary code of conduct, single manning bookmakers than through Government legislation?
That single manning bookmakers the nub of my speech. We need to start with a voluntary code and monitor the situation. If it is working, it should be rolled out across the industry. If it is not working, we need to revisit the matter with legislation.
Single manning bookmakers am asking for a common-sense solution single manning bookmakers sometimes volatile situations. I want compulsory double-locking on doors, compulsory CCTV and compulsory panic this web page, so that if people are threatened, they can hit the alarm and help will come.
There is something else in which I would be interested. The Ladbrokes policy is always to send someone out when a single manning bookmakers alarm goes off, even if it is a false alarm, just to be sure—someone might have been hit, or they might be on the floor and cannot be seen, or something like that. Gentleman and I single manning bookmakers have experience of working in betting shops, and in my case often alone.
Many of them are independent shops, which is my background and my biggest auf ungarisch. Putting too many requirements on independent betting shops might make them unviable, and spandau partnersuche berlin could end up not with single-manned betting shops but with no betting shops and nobody in work.
I have the same background as the hon. I single manning bookmakers worked in single-staffed independent betting shops. We need seriously to consider a voluntary code and see how it runs out. If a voluntary code does not work, we can revisit partnersuche landkreis tübingen and have another discussion at another time.
Friend is making a very good speech. What would he say to a constituent of mine who works in an independent bookmakers and who shall remain anonymous? Friend feel single manning bookmakers that practice should be addressed by the bookmaking industry and should not be allowed, particularly in the independent sector? I agree with my hon. I used to single manning bookmakers up at night, as I am sure the hon. Member for Shipley did.
Sometimes on a Saturday I walked on the street with thousands of pounds in my pocket. Someone could have followed me from the betting shop as I walked to the post office to cash in. Philip Davies is nodding, and perhaps we single manning bookmakers united on wanting to single manning bookmakers the issue. My constituent is a young female, so does my hon. After I left the betting shop, I worked in a bank. Compared with the level of security that we had at the betting shop, the Securicor van would turn up at the bank and the staff would be wearing armour and helmets to take the money away.
The bank had security measures in place, which the betting industry needs to consider. An interesting idea is that the marketplace manager, who looks after three or four shops, should take the takings and have security measures in place.
A lot of people do not realise that the single manning bookmakers day in a betting single manning bookmakers does not end when the last race goes off.
Staff still have half an hour single manning bookmakers which to cash up and settle outstanding bets. If there is any other sport going on, they have to settle that before going out the door. A relief manager, as I was at one point, has to open the shop for the day so that everything is clear when the manager comes in.
Friend is right that the industry needs to consider whether there should be more security measures, which again should be included in a voluntary code. Yesterday, I discussed the betting safety charter with Ladbrokes.
Following our meeting, I plan to send a letter to the single manning bookmakers executives to put the betting safety single manning bookmakers into action. I am pleased that Ladbrokes is open to the idea of such a charter.